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ITEM DESCRIPTION
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SHIPPING & DELIVERY
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REFUNDS & RETURNS
Thank you for choosing JEWELLERY BAE!
We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping services. Please review our shipping policy to understand how we handle order processing, shipping times, and related information.
Order Processing:
- All orders are shipped within 2 working days after payment confirmation.
- Orders placed on weekends or holidays will be processed within the next 2 working days following.
- Please ensure that your shipping information is accurate to avoid delays in processing.
Shipping Methods:
- We offer standard shipping for all orders.
- All orders will be sent via a tracked service, so you can track your order.
- Shipping carriers may vary based on your location and the product being shipped.
Shipping Times:
- If you are based in the UK, standard shipping typically takes between 5 to 14 working days this is after your order has been shipped and is dependent on your location.
- If you are based outside of the UK standard shipping typically takes between 10 to 30 working days this is after your order has been shipped and is dependent on your location.
- Please note that shipping times may vary due to factors beyond our control, such as customs processing or unforeseen delays by the shipping carrier.
Shipping Costs:
- We offer free shipping for all orders.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number through the carrier's website. This information will be available in your confirmation email.
Lost or Stolen Packages:
- Jewellery Bae is not responsible for lost or stolen packages. Please ensure that your shipping address is secure.
Shipping Updates:
- We will keep you informed about any significant delays or issues affecting your order's shipping through email notifications.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support at sales@jewellerybae.com or give us a call on 0330 043 3263.
Thank you for shopping with Jewellery Bae!
Whilst we hope everyone is happy with their order we understand that issues happen with shipping and people change their mind so we do offer returns and exchanges.
Return Shipping is paid by buyers and it will be the buyers responsibility to ensure items are returned safely. Please ensure products are safely packaged, and sent via a tracked/signed service. Once this has been done you will need to send tracking information to us.
Items must still be in their original and unused condition with any original tags and in any packaging they arrived in.
To start a return you will need to contact us within 14 days of receiving your order. You can contact us as below:
LANDLINE: 0330 043 3263
WHATSAPP: +447513644376
EMAIL: sales@jewellerybae.com
Once we've confirmed receipt of the item the refund will be processed within 3 working days - please note that it may take longer for the refund to process with the bank/paypal.
If you decide to go ahead with an exchange and the new item costs more you will be charged the difference, if the new item costs less you will be refunded the difference.
Regardless of the scenario, rest assured here a Jewellery Bae, we aim to resolve any issues that may occur in a timely manner to the satisfaction of all parties involved.